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Frequently Asked Questions

Whilst we can help you to source virtually any off-the-shelf products from reliable manufacturers, we prefer to focus on hard goods such as: consumer products, electronics, hardware, tools, etc.

We prefer to not deal with projects related to: clothing, food, cosmetics, chemicals, pharmaceuticals, etc.

We respect international Copyright and Intellectual Property Laws, and we dont't help sourcing any of the following: fake, counterfeit, brand name items.

Yes, we are a registered company with our offices in Shenzhen & Fuzhou. ONESTEP is also a registered company in UK.

After you fill up the contact information and provide us with all the important information about your project, we will then review your information and requirements for free of course but any significant work committed including quotes will be on the basis of a one-off fee or a monthly retainer or a margin of order value.

Our minimum order value normally is $5,000.

Our customer base includes a wide range of companies from startups to multinational corporations, we’re flexible on our approach and will evaluate every project on a case-by-case basis.

However, we might not be the right partner for you if you are a solopreneur who is just getting started, have a limited initial budget, or don’t have clear specifications about your product needs.